Frequently Asked Questions

The easiest way is via our online price calculator on the homepage. Enter your pickup and delivery address, package dimensions and desired service. You will immediately see the price and can confirm directly. Prefer personal contact? Call us or send a WhatsApp message — we usually respond within minutes.

Our rates are calculated transparently based on distance, vehicle type and chosen service level. There are no hidden fees or fuel surcharges. Enter your details in the calculator for an instant quote. For regular contracts and recurring shipments we offer custom rates — contact us for a tailored proposal.

Absolutely. Many of our business clients have a fixed rate agreement for daily or weekly transport movements. Contact us by phone, email or WhatsApp and we will put together a suitable contract proposal within 24 hours.

Yes. Business customers can pay on invoice with standard 30-day payment terms. For new business clients we may request a prepayment for the first few shipments. Private customers pay directly online via iDEAL, credit card or bank transfer.

No. We handle both a single urgent letter and a full truck load. Each shipment is treated with the same care and speed, regardless of size or value.

For our express service, our driver will be at your location within 30 to 45 minutes after confirmation. For same-day express, collection takes place within 2 hours. For planned transport you choose your own date and time slot. We are available 24 hours a day, 7 days a week including public holidays.

Yes. Parcess operates 24/7, 365 days a year. For urgent shipments outside regular hours, contact us via WhatsApp or phone. Our team is always reachable for time-critical situations.

We transport almost anything: from documents and small packages to full pallets and industrial parts. Our fleet ranges from a compact Caddy (max 500 kg) to a heavy truck (max 7,500 kg and 40 m³). We also handle fragile goods, temperature-sensitive cargo and hazardous materials (ADR).

Yes. We transport throughout Europe with our NIWO licence. Regular destinations include Belgium, Germany, France, Luxembourg, Austria, Poland and Scandinavia. For other countries, contact us — we can usually arrange a solution through our partner network.

Yes, that is exactly what our same-day express service is designed for. After collection your shipment goes directly to the destination — no stops or sorting in between. This makes us significantly faster than traditional parcel services.

Our driver always contacts the recipient in advance. If nobody is present, we agree an alternative time or leave the shipment at a safe location. For urgent or valuable shipments we always require a signature on delivery.

Yes. After booking you receive a personal tracking link by email or SMS. This shows you the live position of your shipment from collection through to delivery confirmation, including an estimated arrival time.

Yes. After delivery you automatically receive a confirmation with timestamp and, where applicable, a digital signature. This can be used as proof of delivery for your administration.

You can reach us 24/7 by phone (+31 85 744 4067), WhatsApp (same number) or email (info@parcess.com). For urgent matters we recommend calling or WhatsApp — we typically respond within a few minutes.

Changes are possible as long as the driver has not yet departed for collection. Contact us immediately by phone or WhatsApp. Once the shipment is in transit, changes may incur additional costs.

Yes. Ensure your shipment is properly packaged before collection. Use appropriate packaging material for fragile or valuable items. Our driver can advise on site if needed. For urgent shipments we can also arrange packaging materials on request.

We cannot transport live animals, illegal substances, unlicensed weapons or goods that violate export regulations. For all other goods — including hazardous materials, temperature-sensitive cargo and oversized loads — please contact us to discuss the possibilities.

Our maximum capacity is 7,500 kg and 40 m³ with a heavy truck. For larger loads we can arrange a combination of vehicles. Contact us for oversized or extra-heavy shipments.

Yes. We have certified cold chain and GDP (Good Distribution Practice) transport for temperature-sensitive goods such as medicines, vaccines, blood and food products. Our drivers are trained for this and vehicles are equipped accordingly.

Yes. All shipments are insured under AVC conditions (national) and CMR conditions (international). The standard cover is €3.40 per kg. For high-value or sensitive goods, additional insurance is available on request — ask us before booking.

Report damage or loss immediately on delivery or within 24 hours by phone or email. Describe the damage, keep the original packaging and take photos if possible. We will handle your claim as quickly as possible.

We take our delivery times very seriously. If a delay occurs, we will contact you proactively. For shipments with a critical deadline, please discuss this explicitly at the time of booking so we can make appropriate arrangements.

Yes. Parcess holds a NIWO licence for national and international professional road transport, an ADR certificate for hazardous materials, and certificates for medical transport including GDP and Cold Chain. All licences are current and regularly renewed.

All our drivers hold a Code 95 professional competence certificate and a valid Certificate of Good Conduct (VOG). They are regularly retrained and screened. For medical and ADR transport, additional specific training applies.

Yes. With our ADR certificate we can safely transport various classes of hazardous materials. Contact us in advance with the UN number and ADR class so that we can arrange the right vehicle, documentation and driver.

NIWO stands for Nationale en Internationale Wegvervoer Organisatie. A NIWO licence is the official Dutch government licence required for professional road haulage. It guarantees that a transport company meets strict requirements for financial stability, professional competence and reliability — giving you certainty that you are working with a licensed, insured and compliant logistics partner.